So You're In Customer Success, Now What?
Starting Out Back in April, I started a new role as a customer success engineer with DigitalOcean. Admittedly, I didn’t know what to expect coming from being a systems administrator. During the interview process, I got the impression that the role was a mixture of account management, solutions engineering, and support. Now three months into the role, I can confidently say that with regard to duties, my impression was more or less spot on.